Privacy Policy

App: AGA China

Effective date: December 8, 2025

Contact: cs@agaworldwide.net · +961-1-243999

This Privacy Policy explains how AGA China (“we”, “us”, or “our”) collects, uses, discloses, and protects information about you when you use our mobile application, website, and related services (collectively, the “Services”). By using the Services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree, please do not use the Services.

Quick Summary

We collect information you provide (like account details and inquiries) and information collected automatically (like device and usage data).
We use this information to operate, improve, and secure the Services, to communicate with you, and to comply with legal obligations.
We share data with service providers and as required by law. We do not sell your personal information.
You have rights over your data, which may include access, deletion, correction, and objection/opt-out depending on your location.

Information We Collect

1) Information you provide to us

Account & profile: name, email, password (hashed), phone, and any profile details you add.
Searches & preferences: saved searches, filters, language, and notification settings.
Inquiries & reservations: information you submit when asking about a vehicle or reserving one (e.g., your contact details, preferred options, delivery info). Payments, if available, may be processed by third-party processors who collect necessary billing data.
Communications: messages you send us via in-app forms, email, or third-party channels (e.g., WhatsApp). We process their content to respond and support you.

2) Information collected automatically

Cookies & similar technologies: on our website, we and our partners may use cookies, SDKs, or similar tools for functionality, analytics, and security. You can control cookies via your browser settings.

3) Information from third parties

Service providers & partners: analytics, fraud prevention, customer support, hosting, and payment partners may provide aggregated or limited personal data to help us operate the Services.
Social or messaging platforms: if you contact us via WhatsApp or similar services, those platforms may share certain information consistent with their own privacy policies.

How We Use Your Information

Provide and maintain the Services, including account creation, listings, search, and reservations.
Communicate with you about inquiries, reservations, updates, security alerts, and administrative messages.
Personalize content and experiences (e.g., suggested vehicles or saved preferences).
Analyze & improve the Services, including debugging, research, and product development.
Protect against fraud, abuse, and security risks; enforce our terms and policies.
Comply with applicable laws, legal processes, and regulatory requirements.

Service providers: we share personal information with vendors who perform services on our behalf (e.g., hosting, analytics, support, payment processing) under contracts requiring appropriate safeguards.
Legal & safety: we may disclose information to comply with the law, respond to lawful requests, or protect the rights, property, and safety of AGA China, our users, or others.
With your direction: we share information when you ask us to (for example, sending your inquiry to a sales representative or contacting us via WhatsApp).

We do not sell your personal information.

International Transfers

We may process and store information in countries other than your own. Where required, we implement appropriate safeguards (such as standard contractual clauses) to protect your information when it is transferred internationally.

Data Retention

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of data and the purposes for which it was collected. When information is no longer necessary, we will delete or anonymize it.

Security

We use administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights & Choices

Depending on your location, you may have rights to access, correct, update, delete, or restrict the processing of your personal information, as well as the right to data portability and to object to certain processing. To exercise your rights, contact us at cs@agaworldwide.net. We may ask you to verify your identity before responding.

EEA/UK residents

If you are in the EEA/UK, AGA China is the data controller of your personal information. You may also lodge a complaint with your local data protection authority. Our legal bases include contract (to provide the Services), legitimate interests (e.g., to secure and improve the Services), consent (where required), and legal obligations.

California residents (CCPA/CPRA)

We do not sell or share (for cross-context behavioral advertising) your personal information. You may request access, correction, or deletion of your personal information, or limit the use of sensitive personal information, by contacting cs@agaworldwide.net. We will not discriminate against you for exercising your rights.

Marketing & notifications

You can opt out of non-essential emails by following the unsubscribe link in our messages. On your device, you can control push notifications through your OS settings. Cookie choices can be managed via your browser.

Account Deletion

If you have created an account in the AGA China app, you can request deletion of your account and associated personal data at any time by contacting us by email.

To request account deletion, please send an email to cs@agaworldwide.net with the subject line “Account Deletion Request” and include:

Your full name
The email address used for your AGA China account
Your phone number (if associated with your account)
Any relevant account or customer ID shown in the app or our communications

After receiving your request, we will take reasonable steps to verify your identity (for example, by asking you to reply from the same email address associated with your account or by requesting additional information). Once verified, we will delete or anonymize your account and personal data, except where we are required to retain certain information for legitimate business or legal reasons (such as records needed for tax, accounting, fraud prevention, or regulatory compliance).

We aim to process verified account deletion requests within 30 days, subject to applicable laws. We will notify you by email once your request has been completed.

Children’s Privacy

Our Services are not directed to children under the age of 13 (or the age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Third-Party Sites & Services

The Services may contain links to third-party websites, apps, or services. Their privacy practices are governed by their own policies. We encourage you to review those policies. For example, if you contact us via WhatsApp, your use of WhatsApp is subject to WhatsApp’s terms and privacy policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the effective date above. If changes are material, we may provide additional notice (such as in-app notice or email). Your continued use of the Services after the updated policy becomes effective means you accept the changes.

Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, please contact us:

Email: cs@agaworldwide.net
Phone: +961-1-243999

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. You should consult with counsel to adapt this policy to your specific practices and applicable laws.